What is the cancellation policy and how much are the fees if any?

If you cancel your plan 3 days prior to the date, there is no cancellation fee. You may simply send us an email by replying to your confirmation email from us. If you cancel 2 days beforehand, we charge 25% of the total free. If you cancel on the previous day, we charge 50% of the total free.

Can we cancel ON THE day?

We highly encourage you to honor your reservations because it is an experience that you can’t miss. If cancellations are due to bad weather or other natural circumstances, we will provide you a full refund. However, for any other reasons, we unfortunately won’t be able to give you a refund.

Can we make changes on the reservation details such as the dates and types of bikes after the initial confirmation?

As much as we want to grant every request as possible, this all depends on the availability of stocks. Please let us know through an email as soon you can so we can find ways to accommodate the changes you wish for.

Will I be provided with locks, helmets and a phone holder?

Yes, all our plans come with locks, emergency lights, helmets and phone holders.

What do we need to bring on the day of the reservation?

Just make sure to bring your driver’s license, credit card, valid passport or any government IDs for identification purposes.